Website Maintenance
& Support
Your website should not only stay online – it should remain secure, fast, and stable in the long term. Updates, backups, security, support, and further development – clearly organized and without hidden expectations.
Why Maintenance Matters
01
Security
CMS, plugins, and server components must be checked and updated regularly.
02
Stability
Updates reduce risks – they must be tested properly and implemented transparently.
03
Further Development
Content, technology, and performance should continue to grow sustainably over time.
PrestaShop
EXPERT PARTNEROpen, flexible, and scalable – without dependence on website builders. Perfect for complex requirements and integrations.
- → Open, flexible & scalable
- → No dependence on website builders
- → Perfect for complex requirements
- → Strong ecosystem & large community
Website Builders
- → Limited functionality
- → Poor performance
- → High ongoing costs
- → Low flexibility
- → Dependence on the provider
PrestaShop with time4digital
- → Full flexibility & control
- → Outstanding performance
- → One-time investment
- → Custom extensions
- → No provider dependency
Our Maintenance Packages
BASIC
BASIC CARE
Services
- →Regular minor updates
- →Backup monitoring
- →Basic security check
- →Short functionality test after updates
- →No major updates included
- →No design/content changes
- →No prioritized support
ACTIVE SUPPORT
GROWTH CARE
Services
- →Everything from Basic Care
- →Minor updates & technical monitoring
- →Support/change request quota
- →Small content and layout adjustments
- →Performance and basic SEO check
- →Prioritized handling
- →Major updates as a separate service offer
FLEXIBLE
PARTNER CARE
Services
- →Customized monthly support
- →Further development & new features
- →Webshop and interface support
- →Technical roadmap
- →SEO, performance & conversion optimization
- →Major updates can be planned and integrated
- →Dedicated contact person
Fair & transparent: Our maintenance packages cover planned maintenance and smaller tasks. Major version upgrades or structural changes are assessed transparently in advance to avoid unpleasant surprises.
SERVICE COMPARISON
| SERVICE | BASIC | GROWTH | PARTNER |
|---|---|---|---|
| Minor Updates | |||
| Backups & Basic Security Check | |||
| Small Content/Layout Changes | - | Quota | by agreement |
| Prioritized Support | - | ||
| Performance / SEO Check | - | Basic | ongoing |
| Major Updates / Migrations | separate | separate | can be planned & integrated |
| Strategic Development | - | optional |
What Is Not Automatically Included
Major Releases
Large CMS upgrades such as Joomla 3 → 4, Contao 4 → 5, or shop system upgrades.
Relaunch / Redesign
New templates, new layouts, or major structural adjustments.
Plugin Replacement
When extensions are no longer compatible and need to be replaced or redeveloped.
Server Migration
PHP version upgrades, hosting changes, database migrations, or complex performance projects.
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